Incompetence Service and Information.

I have been a customer with Cell C for at least 10 years plus on contract paying my account diligently each and every month till and time that I got retrenched notified them of the situation and continued paying my contract with a few late payments here and there. I finally got back on track with things and back to work at which time I had to change my debit order date oh boy was this one big nightmare none the less I persevered and continued with my contract till I was due for my upgrade and was told no due to my bad conduct of my account they are not able to upgrade me. Once again I accepted that yes I had a few problems when I was not working and my credit record is not the greatest due to this, I however continued on my current contract on a month to month basis for a full additional year, in this time I started to experience issues with Cell C debiting my account on the incorrect date so what would happen is my payment would bounce as clearly if you try to take money when there is nothing in the account this is bound to happen. This continued for several months after an endless amount of phone calls and emails as now they keep debiting me and additional R70 for an unpaid debit which was not fault of mine. This then become a cycle as there would not be enough money as my debit was for x amount and they would take more than what was due. I finally got tired of this cycle as each time not only did they debit more than what was due to them but my phone would also keep getting barred until they got there money, so I called in to cancel my monthly account as I now planned to go on pre-paid instead, I was then told by an agent in the call center call Meheshin (not sure of the spelling) that if i was to pay the amount outstanding they would not only be willing to reconnect me but they would also be willing to upgrade my contract with Cell C as even after all the problems I had I have been a loyal customer to them for so many years.

I then thought about this as I have since retrenchment started my own business and getting and upgrade was not that bad of an option. Well i honestly needed to rethink that very carefully as I went to pay the outstanding amount did not cancel my contract before the the 1st of the month as was my plan and now I have been sent from pillar to post and very arrogantly told by a few different people in the call center that my contract con not be up graded. I have tried for 2 days to get hold of the person that told me this could not happen and each time i get told we will email him and get him to call you back I was even told by Anna that she would call me back herself the last person I spoke to very arrogantly told me "Oh please keep quite I am trying to help you" but no I don't qualify for an upgrade so now I have a contract that should have been cancelled but was not making me liable for another months payment and I am not able to get to speak to a team leader either as apparently they don't take calls. Well done Cell C on confirming your incompetence.