1 reviews | Active since Jan 2014
Incompetence overload!!!!
Could give minus rating if it was possible. Stay away frkm Cell C. Requested numerous times for almost a year now for a data contract to be cancelled, as my kids used it in school, and it's no longer needed. As the data contract is on my name profile, it's ljnked tj my phone contract. I keep receiving SMS'e from Cell C that my account is overdue, with the exact amount as the data contract. I pay my Cellphone contract in full each month. Now they cutt off my cellphone service because they did not cancel the contract. The contract ended last year already, and I have kept paying it each month just to avoid my cellphone sevice to be suspended. Phone calls, emails, in store requests, NOTHING HELPS!!!!
I NEED A REFUND FROM CELL C FOR NUMEROUS CHARGES AND PENALTIES AS WELL, DUE TO THEY TRY TO TAKE DEBIT ORDERS FROM INCORRECT ACCOUNTS!!!!
NO REQUEST ARE BEING DEALT WITH. CAN CELL C PLEASE CONTACT ME AND GET THIS ISSUES RESOLVED FOR ONCE AND FOR ALL!!!!!
Thank you for bringing your concerns to our attention. We are truly sorry to hear about the ongoing challenges you've experienced, and we would like to extend our sincere apologies for the frustration and inconvenience caused.
We fully acknowledge the seriousness of the matter you've raised — particularly the repeated and unsuccessful attempts to cancel your data contract, the continued billing after the contract period ended, and the subsequent suspension of your cellphone service. As a valued customer, you should never have to go through such an experience, and we appreciate your persistence in trying to have this resolved.
Please be assured that we are escalating your case immediately to our Support Team for urgent investigation and resolution.
Regards
Cell C | DA
Thank you for bringing your concerns to our attention. We are truly sorry to hear about the ongoing challenges you've experienced, and we would like to extend our sincere apologies for the frustration and inconvenience caused.
We fully acknowledge the seriousness of the matter you've raised — particularly the repeated and unsuccessful attempts to cancel your data contract, the continued billing after the contract period ended, and the subsequent suspension of your cellphone service. As a valued customer, you should never have to go through such an experience, and we appreciate your persistence in trying to have this resolved.
Please be assured that we are escalating your case immediately to our Support Team for urgent investigation and resolution.
Regards
Cell C | DA