Incompetence of Cell C staff

<p>So I sign up for a data contract with Cell C in Overport in Durban. As to why I was not Debitted for 2 months is baffling. I had given them 3 bank statements with the account number on all three yet they still managed to somehow mess this up by recording the wrong banking details and debit date.</p> <p> </p> <p>Upon enquiring as to why this is the case, I get attitude and excuses that make no sense whatsoever. They still want me to pay for this even though it was not my fault a member of their staff messed them around. </p> <p> </p> <p>Upon me phoning the store to give them the correct details, they had told me that all was in order and I need to call the call centre for assistance to get my line reconnected. </p> <p> </p> <p>I desperately require a manager of some sort to make contact with me before I turn to my lawyers. It is not fun reading messages from your network provider telling you that you will be blacklisted (in a nutshell) if you don't make payment. I am pretty sure ICASA would like to hear my story too seeing as even the call centre consultants cannot even talk to save their lives. They are truly of no assistance. Duduzile Dlamini, you are not meant to be in customer service. You cannot deal with people to save your life. </p> <p> </p> <p>I have also made it clear to the store that should they debit my account with the amount in question, debit will be reversed and lawyers will have to be notified. </p> <p> </p> <p>I hope to hear from someone in management soon. </p> <p> </p> <p>Regards</p> <p>Irate Customer </p>