SA
Shah A
1 reviews | Active since Nov 2018
28 Aug 2019, 20:32
INCOMPETENCE IS THE NEW NORM AT CELL C
Kenilworth centre, cape town's store's staff is ***********. I went there and asked them about the problem I have. I was told to bring in the router, when I took it to the store I was told that I was suppose to bring the device that I use the router for. nobody told me to bring the laptop. they to playful and busy with their own conversations to listen to the clients. my time and my petrol I wasted to go to the store it is quite clear that incompetence is the new norm when it comes to customer service where cell c is concerned.
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Cell C's replyOfficial
29 Aug 2019, 06:19Good morning Shah
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
We have forwarded your complaint to the Kenilworth store manager in order for him to contact you and explore the options on how they can assist you. Do expect a call.
Regards
DA
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
We have forwarded your complaint to the Kenilworth store manager in order for him to contact you and explore the options on how they can assist you. Do expect a call.
Regards
DA
Cell C's reply29 Aug 2019, 06:19
Official
Good morning Shah
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
We have forwarded your complaint to the Kenilworth store manager in order for him to contact you and explore the options on how they can assist you. Do expect a call.
Regards
DA
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
We have forwarded your complaint to the Kenilworth store manager in order for him to contact you and explore the options on how they can assist you. Do expect a call.
Regards
DA