Incompetence in the cellc retentions department

The level of incompetence at the cellc retentions department, it’s shocking. Even the Teamleader doesn’t know the processes , I spoke to Mpilo the Teamleader who can’t give the correct process for cancellation and her agents as well always get the settlement wrong..something that they copy from the screen not calculated.. if you can , cancel all your lines with cellc cause they will cost you more money.