INCOMPETENCE FROM CELL C STAFF

CELL C HANDED ME OVER TO THEIR ATTORNEYS FOR DEBT COLLECTION FOR AN ACCOUNT THAT WAS CANCELLED. I SPOKE TO BONGIWE MTHEMBU WHO PROVIDED ME WITH AWESOME SERVICE.. NOT ONLY WAS SHE POLITE AND ATTENTIVE ,SHE MANAGED TO GET TO THE BOTTOM OF THE PROBLEM. SHE IDENTIFIED THAT AFTER I HAD CANCELLED MY CONTRACT SOMEONE REACTIVATED IT WITHOUT MY CONSENT USING AN ACCOUNT THAT HAS BEEN CLOSED FOR MORE THAN 5YEARS. CELL C SHOULD EMPLOY MORE CONSULTANTS LIKE HER . I HAD CALLED PRIOR TO THIS AND A MANAGER SIPHIWE MSOMI WAS TO CALL ME BACK ASAP... HE DID NOT . IS THIS THE KIND OF MANAGEMENT THAT CELL C EMPLOYS ?