Incompetence from Cell C

On 15 July 2021 I took out a 24 months contract with cell C of a Samsung A32 4G and I was paying R299 pm. On 6 April 2023 I received my monthly statement, and I decided that I should just settle the whole amount since the contract was about to end in 3 months. The outstanding commitment amount which was shown on the statement dated 06 April 2023 was R662.38. On 13 April I paid the full amount of R663.38 and I sent proof of payment with an email to *** requesting cancelation.

On 14 April I received an email from customer service that reads "Dear Miss. Phindile Ntuli, Thank you for contacting Cell C.We have received your email regarding cancellation.

Kindly note your contract ends on the 15/07/2023 and you will need to put in a notice 30 days before your contract end date. Alternatively you can pay the commitment amount R825.87 which excludes the current bill.

Seing that I already paid R662.38 and it was a different amount. I decided to pay the difference of R166.49 and assumed that now the account was closed and settled in full.

In June I received another statement saying I owed R71.13. I decided to pay it because I thought this should now be the last invoice.

In July I received another invoice of R299.00. I immediately called the retention department and told them to stop sending me statements because I have canceled my contract in April already. The lady I spoke to informed ne that they never received any cancelation letter and requested me to resend it to her. I emailed it immediately and she informed me that she received it and the contract will be closed with immediate effect. On 31 July cell C debited my account with R299 and i reversed the deit order. On 12 August I received an sms from cell c that I have been handed over to their lawyers. I mean what the hell does cell C want from me? Can people do their job.