Incompetence - Consultants Lie and Banking Details were Never Changed as Requested

A new level of incompetence unlocked by Cellc and their so called customer care service. Considering the consultants are incapable of actually reading the emails sent to them but rather repeatedly sending the same copy paste response asking for the same information I had already sent I will write my complaint here. Maybe then it will get the proper attention and action it deserves!

I am completely shocked at the level of customer support I have received. I called last month to change my banking details as I was closing my previous account. I was told over the phone that the change had been made (can't believe you are not able to send customers proof of the change or even allow them to see the details on their profile - unacceptable), however when I noticed the debit order had not gone off for October I called in to see what the issue was. To my shock my banking details had not been changed and was still my old account which was closed weeks prior! I cant believe a consultant can lie to a customer about changing their details when they did nothing. This should be *******!

The lady I spoke to now again changed my banking details and has submitted a re-submission to have my new account debited. I called back 2 days later to find out what was happening only then to be further infuriated by being told that the re-submission function has not worked for 2 weeks and that the consultant I spoke to should not have said that to me. So **** to a 2nd time, clearly honesty at CellC is a business problem. The lady then advised she could ask the payments department to contact me a day or two later to arrange the payment, imagine my surprise when I spoke to a Manager a day later that the department the previous consultant had sent me to was for those who could not pay off their accounts and needed to work out a payment plan!! absolutely disgusting. I ended up having my account reflect as not paid, dealing with multiple consultants providing conflicting advise and lies. I then paid by EFT and am still waiting for confirmation to be received that all is in order and that a strike will not reflect against my profile for my credit score because this whole situation was caused by Cellc themselves. I was told I could send my complaint to the email I was provided but it has now been over a week and nothing has been done, no follow up, no communication except the copy paste emails. Clearly consultants at Cellc can't read! I provided my number, the date of the original call and the time but yet I keep getting asked the same non-sense. I wish I had never renewed my contract as I hate the fact that they will be taking my money for another 2 years, they dont deserve a penny considering how I have been treated and continue to be treated.

In addition, your security questions are horrible, asking me which bank gets debited when at that time i had believed my details had been changed is very difficult, do you take the bank that has been debited since opening the account or the new details which it will be debited on that should of been on the system? Surely you can add a month there, i.e. up until Oct 2022 which bank did we debit you from.

I hope whoever was in charge of changing my details is dealt with accordingly.