Incompetence call ***

I called the call center at Cell C customer service line as the internet bundle that I purchased was not working.

An agent by the name of Katlego whom I spoke to LACKED UNDERSTANDING and REFUSED to hear what the problem was.

Instead Katlego ASSUMED that I was a **** and illiterate, and can not read what is on my phone. Katlego SCREAMED and RAISED her voice at me. Katlego also IGNORED my request to speak to her supervisor. Katlego was not appologetic and did not show empathy.

This agent also lacks the basic skills of call center agent which is LISTENING SKILLS. It is shocking that they allow such under trained staff to hold an important role as CUSTOMER SERVICE agent that is the face of the brand. Being a loyal customer to the CellC network for the past 18 years I have never experienced such bad service and Based on my interaction today I will never use this network provider again!!!!!

Call reference number: ***