Incompetence by Cell C

Herewith emails I have sent to various staff members of CellC with hopes to sort my account.

Tired of empty promises now

Sent: Tuesday, 16 November 2021 10:07 To: '***' <***> Subject: update of cell c account

hi I am Gareth Melvin de vos , id number ...........

My contract cellphone number is ***

My account number is ***.

I am having endless issues with my account.

It all started on 2021-08-01 with a double debit of R1017.00

On 2021-08-01 I contacted CellC and was advised to make a reversal at my bank as CellC will take too long to reverse my money.

On 2021-08-02 I went to Capitec bank whereby I reversed an amount of R1017.00

On 2021-08-02 CellC then also made a reversal and payed R1017.00 back into my bank account.

I then immediately made a payment of R1017.00 via my banking app on 2021-08-02 but it only reflected on 2021-08-06.

On 2021-08-30 CellC then made a double debit of R2034.00 (R1017.00 x2).

On 2021-08-30 I went to Capitec bank and reversed the debit amount of R2034.00

I then immediately made a payment of R1017.00 using my banking app and it only reflected on 2021-09-06

On 2021-09-23 CellC then debiteted my bank account with an amount of R1017.00

On 2021-09-23 I went to Capitec and reversed the debit of R1017.00.

On 2021-09-30 I then made a payment of R1017.00 via my banking app.

On 2021-10-29 I then made payment of R1017.00 via my banking app.

The following paragragraph is copied from an email sent on 2021-09-27.

The bank has charged me a total of R45.00 per transaction – 4x R45.00 = R180.00

Sent: Monday, 27 September 2021 09:00 To: '***' <***> Cc: '***' <***> Subject: ***

From: KZN:Kokstad VIS - Sgt GM de Vos Sent: Wednesday, 22 September 2021 14:43 To: '***' <***>

Good day .

My personal details are as follows :

Mr Gareth Melvin De Vos

Cell c contract number ***

My account is in total disarray . I humbly request somebody at your accounts department to rectify as soon as possible.

On 2021-06-30 a debit order of R1017.00 with reference number *** was taken from my bank account. All was in order.

On 2021-07-31 a debit order of R1017.00 with reference number *** was taken from my bank account.

On 2021-08-02 a 2nd debit order of R1017.00 with reference number *** was then taken from my bank account.

I then made a debit order reversal at my bank on the same day with reference *** I****** for an amount of R1017.00

Cell C then on the same day also made a reversal of R1017.00 with reerrence number ***.

I then contacted cell c and was advised to make payment of R1017.00 back to cellc , which I did but only reflected on 2021-08-08

On 2021-08-31 CellC then debited an amount of R2034.00 with reffrence number *** (which is double the amount)

I contacted CellC numerous times , sent emails , facebook messages but still my double debit was not rectified.

On 2021-09-06 I then went to my bank whereby I made a debit order reversal for an amount of R1017.00

The same day 2021-09-06 I made a payment via my banking app to Cell C with an amount of R1017.00

I sent proof of payment to CellC as well.

On 2021-09-20 CellC then took an amount of R2034.00 with reference number *** from my account , my debit order date is last working day (30th).

On 2021-09-22 I then made a deit order reversal as that money did not belong to me.

I have made numerous calls begging and pleading with cellC to sort this “double Debits” out.

At one time a consultant informed me that there was a glitch in the system.

I have the following reference numbers :

*** *** *** ***

I have attached my bank statement from 2021-06-30 till 2021-09-22.

Please I beg of you , please sort this out.

I cannot keep going to bank to do reversals.

It costs me R45.00 a time and I would like a refund .

Thank u .