INCOMPETENCE, BAD CUSTOMER SERVICE, ARROGANCE

CELL C keeps sending messages when the debit order does not go through. The sms asks if you want to have your account debited today say yes or No with new date. You respond to the sms and they do not send a confirmation back or anything. The sms's keeps coming, saying they did not receive payment, eventually they suspend your line. You then have to contact the call centre and you have to explain and fight with these consultants and they do not assist you, you have to ask for a team leader who is then also rude and not helpful. Why do you have a service like this if you do not attend to the responses? Why does the client have to be inconvenienced like this all the time! I had 2 contracts with them, my bills were over R1000 every month. I am one of their valuable customers, i had to cancel one of the contracts because of the very same issue! I had numerous fights with cell c on different occasions and i was always the one to get no joy. I have had it with Cell C. It is clear that this company does not value its clients and the business they get from their clients!