Incompetence

After my rather pleasant review last week, some person called on Friday and said that he would get back to me. I am still waiting!

In any event - yesterday I called again and once again same "you're the villain customer" attitude. Firstly, I cannot contact them (help, upgrades, collections - the whole shabang) using either of my Cell C numbers. I had to resort to using someone else's Cell C number.

Anyway, It's another day - almost 24 hours - and I insisted that they really want to get a slightly (I emphasize SLIGHTLY) more senior person is to contact me to take accountability as not a single agent is capable of either sticking their neck out or understanding that the issue is not the fact that the contract is/was not approved, but rather their neglecting the small decency to inform their clients.

So, to Cell C - you really need to get your act together, sort this problem out and let's see where we can go to from here.