Incompetence at its best

I bought a cellphone From CellC who insisted that I take an insurance which I did and which has been helpful until this current claim. Now CellC and Hollard are giving me the run around since I launched a claim in October of 2020. My ticket number from cellC is 401492 (they say this number belongs to an old claim but they're the once who gave me the number in October 2020).

The IMEI number of the cellphone is *** (They too say this imei number is incorrect but it's the box I was issued with when I received this device which was a replacement phone)

For the past 3 weeks Hollard has been telling me they are sending the claim documents to CellC but nothing has been received.

CellC should stop this partnership they have with Hollard because My experiences are common with other people and it's giving CellC a bad name.