1 reviews | Active since Aug 2022
Incompetence at its best
After endless technical problems with my Connecta 1TB which Cell C was not able to sort out, i downgraded the service and eventually decided to cancel the line. My hope was to cancel the number not because i want to, but because Cell C is not giving me the service i am paying R899 for, which eventually became R179.
I phoned in on the 5th of August , and then again on the 11 of August, and was told that there is a cancellation fee of R894.99, which I tried to dispute but was told i can't disputer that. Fine i went on a paid R894.99, sent POP to *** with Cancellation of the said contract as the subject line. Go an email from Basetsana Segapo that feedback should be provided within 24-48hrs. No one bothered to call me back until i phoned on the 18 of August to enquirer if my number was cancelled, Ntombi had a surprise for me, the reason my number could not be cancelled was i had an outstanding amount of R382.80 for my number to be cancelled, at this stage i was and still is very gatvol of cell c, and decided to pay that amount and still send POP Ref number ***.
Was seems puzziling was that the amount i paid in total was R1277.79 which happens to be my monthly installed, and i pointed that to Ntombi who said it's a coincidence that my cancellation fee/amount amounted to that.
Fast forward Monday 22 August, i called in to make sure the number is cancelled, and guess what Cell C allocated that amount to my monthly installment and nothing is said about cancellation, despite sending a proof of payment to cell c(***; *** and ***) and specified why i paid. So Cell C is requering a further R849.99 to cancel the same number. Hows that for incompetence.
Now Cell C wants to bill me for their mistake, and mind you more than one agent gave me that cancellation amount, it was just one agent i would understand. I guess this is the time to proof that calls are recorded.
This is just one case of many I have with Cell C
Please sort out as soon as possible
Thank you for contacting Cell C.
We're sorry to hear about the unpleasant experience that you had with us.
Our team will be in touch to provide assistance regarding the cancellation and billing of your account.
Regards
^MP
Thank you for contacting Cell C.
We're sorry to hear about the unpleasant experience that you had with us.
Our team will be in touch to provide assistance regarding the cancellation and billing of your account.
Regards
^MP
I got a call from Cell C a day after posting above, spoke to Theo, who asked if i wanted to cancel the number effective immediately or keep as prepaid, I chose to immediately cancel the number, so she proceeded to inform me that she is then going to allocate the R894.99 to the cancellation and the number should be cancelled within an hour, which i can confirm that number is definitely cancelled on the day. Theo also informed me that the balance will not be enough to cover my R899 contract, and if Cell C does not debit that balance I must then EFT the balance. So after her allocating the R894.44 towards cancellation I had about R382.80 and I had to EFT R516.20, which I did EFT R520 just in case after seeing that Cell C did not debit.
Fast forward 06-09-2022 I got my monthly bill which states my payable bill on 26 Sep 2022 will be R1277.79, i called to query the amount and was told system has not updated and I must call later.
07-09-2022 got an email from the collections department that a payment of R374.99 was not received and must make arrangement to pay that.
I've called Cell C 5x times today from Megan to Ntombi and Kamogelo and two other i didn't grab their names, call droppings and holding on for dear life still not assisted.
I strongly believe Cell C consultants need more training both on knowledge of products and interpreting their systems. I worked in a call centre myself, you can't be told conflicting information by different agent, one would tell me my account was up to date, next I get an email stating a different thing.
Please help me sort out this.
I got a call from Cell C a day after posting above, spoke to Theo, who asked if i wanted to cancel the number effective immediately or keep as prepaid, I chose to immediately cancel the number, so she proceeded to inform me that she is then going to allocate the R894.99 to the cancellation and the number should be cancelled within an hour, which i can confirm that number is definitely cancelled on the day. Theo also informed me that the balance will not be enough to cover my R899 contract, and if Cell C does not debit that balance I must then EFT the balance. So after her allocating the R894.44 towards cancellation I had about R382.80 and I had to EFT R516.20, which I did EFT R520 just in case after seeing that Cell C did not debit.
Fast forward 06-09-2022 I got my monthly bill which states my payable bill on 26 Sep 2022 will be R1277.79, i called to query the amount and was told system has not updated and I must call later.
07-09-2022 got an email from the collections department that a payment of R374.99 was not received and must make arrangement to pay that.
I've called Cell C 5x times today from Megan to Ntombi and Kamogelo and two other i didn't grab their names, call droppings and holding on for dear life still not assisted.
I strongly believe Cell C consultants need more training both on knowledge of products and interpreting their systems. I worked in a call centre myself, you can't be told conflicting information by different agent, one would tell me my account was up to date, next I get an email stating a different thing.
Please help me sort out this.
We have escalated your billing query for further assistance.
We will contact you to assist.
^NZ
We have escalated your billing query for further assistance.
We will contact you to assist.
^NZ