Incompetence and worst customer service

Last week I handed in my cellphone for repairs, a painful event that took 2 hours. In the end I had to buy an extra memory card to back up my contacts and photos. I was told the pick up will be quick. Yesterday I went back for the pick up and waited. Finally Lindiwe helped me but could not find my contacts. I told her that I have an important meeting at 13h00 and if I can come back and she said no I must wait. She struggled and struggled and I later asked if she couldnt get someone to help. Later the man that helped me the first time also tried but in vain. They just fumbled with the phone and the machine and asked me how their loan phone worked. What a joke. I asked the receptionist to please call a manager or supervisor and she said no I must speak to the technicians. I asked if I must call the CEO to get service around here and she said \call the CEO"and walked away! I begged Lindiwe if I can pls take the load phone with all my business contacts and come back later and she again refused. I actually started crying from desparation as I had to choose to miss my meeting or leave the load phone with these two *********** persons that might just wipe it and give to someone else."""