Incompetence and poor service of Cell C

Hello Peter,

I am currently experiencing a very bad/poor service from Cell C, I was being overcharged on my router contract, I login the complain via call last year November, customer care department said I must call upgrade department to verify that I am being overcharged, I did as I was instructed, and the answer was yes I was being overcharged instead of paying R300 Cell C was debiting R645, I then return to customer care and the generated a ref number/case number and told me the the issue is being resolve, however they collections department kept on overcharging the following months, I send customer care and collections department an email informing that they should stop debiting my account I even send the the reference number that customer care gave me, they kept on even debit 3 to 4 times the contact amount, I had no option but to cancel the contract, now I receive calls an sms that I owe this amount “ You have not responded to offers regarding your CELL C acc. Pay R2783.74 by month end. Call MBD on ***. ***” and my account has been even taken to the Artoneys.

I am very disappointed and frustrated with Cell C’s poor service.