1 reviews | Active since Dec 2015
INCOMPETENCE AND NO CUSTOMER SERVICE AT ALL
1. email sent to cell c o 14/12/2015 with Dec billing statement with errors highlighted. I received a ***-000526 @ 2pm<br> 2. sent a follow up email, 03/01/2016 and I received ***-000082 @ 13:47<br> 3. I contact cell c call centre and liaised with Prudence Dlamini on 06/01/2015 @ 12:31pm and I requested for her teamleader to call, but to date no call received. I was informed the original request on 14/12/2015 was not attended to. <br> 4. I contacted the cell c call centre again on 14/01/2016 and liaised with Mpho Vilakazi at approx. 07:50am and requested her teamleader to call me by 12pm as I have not received feedback to date. <br> <br> This query to pertaining to my data usage on *** (data contract), 20G per month (5G peak & 15G nite time). To my shock I discovered that I was charged for data during nite time when I sufficient data. I have been billed incorrectly and Cell C is happy to take my funds but not deliver customer service. <br> <br> Why am i as the customer always have to call in. Does Cell C have any competent staff to call me back and provide service. I don't think they know what that is. They just get paid for what is expected of them and go home with no care.
We apologise for the unsatisfactory service and inconvenience caused. One of our team members will contact you and assist with this matter.
Regards
Cell C | PN
We apologise for the unsatisfactory service and inconvenience caused. One of our team members will contact you and assist with this matter.
Regards
Cell C | PN
Hi
Once again, nothing seems to surprise me from Cell C with disgusting service. I have logged into the website today, 28/12/2016 and the recurring bundle still has not being removed or rectified after I was contacted and affirmed it will be done. I am going to consumer rights now for the atrocious service from Cell C as no one gives a flying **** about customers. I, the diligently paying cusomer, must be the one to complain or brimg this to Cell C's attention, always.
There are no management s****s at all as no one takes accountability. It seems managers just delegate and the staff member/s that poorly attempts to resolve the query doest give a sht either. All one does is come to work, do what is expected with poor service I may add and then go home.
The attitude is apalling as there is always another customer to replace the existing one with a new sale.
Let me see what is the verdict on this one?????
Hi
Once again, nothing seems to surprise me from Cell C with disgusting service. I have logged into the website today, 28/12/2016 and the recurring bundle still has not being removed or rectified after I was contacted and affirmed it will be done. I am going to consumer rights now for the atrocious service from Cell C as no one gives a flying **** about customers. I, the diligently paying cusomer, must be the one to complain or brimg this to Cell C's attention, always.
There are no management s****s at all as no one takes accountability. It seems managers just delegate and the staff member/s that poorly attempts to resolve the query doest give a sht either. All one does is come to work, do what is expected with poor service I may add and then go home.
The attitude is apalling as there is always another customer to replace the existing one with a new sale.
Let me see what is the verdict on this one?????
KIndly ignore the last response as that feedback belows to my response logged in Dec 2016.
KIndly ignore the last response as that feedback belows to my response logged in Dec 2016.