Incompetence

I sent an Un-blacklisting form, for my phone to be un-blacklisted on the 10/07/2015 to Cell C.<br> I sent it via email to one of their stores, where I received the form : [Email Removed] .<br> I also faxed the form to: *** on the same day.<br> <br> Today, 17/07/2015, they advise me my form was incomplete, let us say my form was incomplete, is there anybody who bothered to call me, NO!., I for one, do not need two phones, as I have two contracts. The phone in question was a gift to my mother, who has been unable to use this phone for the past 7 days. <br> <br> Not only am I not renewing the contract relating to this phone/matter, I will also not be renewing my contract which is due next year.<br> <br> Nobody bothered to call their client, and advise them of the \incomplete form".<br> <br> I have proof on email"