Incompetence

<p>I took out the 80gig promotional deal last tiesday at n1city. By friday i cousldnt use the internet. I called tech support who stated o should do a sim swop. Did a sim swop at cavendish on Sunday, still no network. Took the router in on monday, i was told the router is faulty and had to be booked in. I wanted to cancel the contract and was told i must call customer care. <br />Called today, i was directed to the cancellation dept who said i need a cancellation reference number- i was transferred back to customer care to thobeka who said she doesn't know about a reference number. Back to cancellations, Rose's system was down. Called again, spoke to Thandi who told me i need to get a number from repairs which starts with a 7- through to Gary in repairs who has no idea what she's talking about. I want a cancellation today. Please contact me with someone who actually knows whats going on</p>