Incompetence

For many weeks now I have battled to explain to Cell C that, for videos I download on Whatsapp, data is being deducted when it is supposed to be free. I have spoken with many people who say they are looking into the problem and everytime I get an sms saying I am wrong, they are right. I ask to speak to someone in the technical department (someone who actually knows something about IT), but am stuck with the call center - they always say they will help, but then the sms comes..... I ask people to phone me back, but it never happens. As I am writing this report I know Cell C will respond with a very nice standard \We are so sorry...... etc"message which all the staff must have saved in their drafts folder. When I ask to speak to someone in charge"