Incompetence

Long story short. My contract is 2 days old. I haven't received a copy of my contract yet. I asked for a white handset, received a black one. The handset I received was faulty when I received it. Phoned the same day to have it replaced. Was told to wait 14 working days. The couriers was given my old Cape Town address to collect the faulty phone after I confirmed the correct address telephonically. Told customer service to phone me on my Vodacom contact number as my daughter is using the new Cell C number, they phoned her and asked to speak to me! Said to her she is not the contact holder so they cant help her. That is why I asked them to phone me and gave them my contact number. Tried to log in online into the new account by requesting a temporary password which was sent to my ex husbands previous work email address!? I then confirmed my address? Why was this not Rica'd? Is it not compulsory? Why is my ex's details on my account? Why was the couriers given my old address? Why cant I have a white handset? Why haven't I received a copy of my contract? MOST OF ALL, WHY DO I HAVE TO WAIT 14 WORKING DAYS. Please resolve this matter urgently. Phone me on my Voda nr!