MK
Mohammed K

1 reviews | Active since Jun 2011

26 Aug 2022, 08:50

Incompetence

Having cancelled my contract in 2019, I'd received a message more than 3 years later advising that my "account" has been handed over to an attorney?

Called the useless contact centre and spoke with a consultant(for 30minutes) who attempted to guess her way through why this was. After much frustration and insistance, eventually spoke to a supervisor namely Thamsanca Maluleke who offered zero assistance and displayed absolutely no willingness to assist or credible explanation as to why no notification was sent my way in 3 years. I'd then escalated to his supposed manager @ *** without a response. Based on my experience and having witnessed previous posts here, I'd warn every potential client against ever entering into any sort of business with Cell C as they clearly have no concern for their customer or brand!

0
Replies (3)
MK
Mohammed K's update26 Aug 2022, 11:48
Reviewer Update
I have not been informed! The problem is that Cell C had failed to provide any sort of correspondence during this 3 year period informing me of any amount outstanding ie no sms, letter email or call, and suddenly choose to inform me once it is "moved to an agent" for collection?
MK
Mohammed K's update26 Aug 2022, 12:23
Reviewer Update
The below is what was shared. Are you understanding my problem as you seem to be more interested in the unimportant detail here...

Your Cell C acc. Ref *** has been handed over to SSDA. Contact SSDA on *** to avoid possible further action
MK
Mohammed K's update26 Aug 2022, 15:18
Reviewer Update
You have failed, as your ridiculous team has, to explain why it is that Cell C opted to send this to a collections agency and not contacted me to advise that cancellation was not finalised. Another *********** cell C rep you appear to be!!!