iY
itumeleng Y
1 reviews | Active since Apr 2009
29 May 2022, 02:00
Incompetence
I was accused by cell c for owing money on a contract that was terminated on the 16th of October 2021 before I left the country to go work in the states. I followed up to check if the matter has been resolved and I got no response but now it's showing up on my credit score that I am 6 months in arrears. I have written proof from cell c that the contract was cancelled. I'm currently out of the country and my Sim card is damaged therefore I cannot receive any calls but only emails. Can they let me know what is going via email
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Replies (3)iY
itumeleng Y's updateReviewer Update
29 May 2022, 17:18Below is the sms sent to my cellphone *** on Thursday 16th of September 2021at 07:17 after I called to request to cancel the contract due to me leaving the country for 9 months and not being able to use the data Sim in USA.
My email address is ***. I can't make or receive phone calls. Please sort this out, all your phone calls are recorded, go back to the specific date as given when I called and listen to the phone conversation. I expect to hear from you soon with positive feedback.
Your cancellation request was processed successfully and your contract will be terminated on 16/10/2021. For any queries, call 084143 option 2. Cell C
Thank you for contacting Cell C Customer Care. Your reference number is ***. Regards Cell C
My email address is ***. I can't make or receive phone calls. Please sort this out, all your phone calls are recorded, go back to the specific date as given when I called and listen to the phone conversation. I expect to hear from you soon with positive feedback.
Your cancellation request was processed successfully and your contract will be terminated on 16/10/2021. For any queries, call 084143 option 2. Cell C
Thank you for contacting Cell C Customer Care. Your reference number is ***. Regards Cell C
iY
itumeleng Y's update29 May 2022, 17:18
Reviewer Update
Below is the sms sent to my cellphone *** on Thursday 16th of September 2021at 07:17 after I called to request to cancel the contract due to me leaving the country for 9 months and not being able to use the data Sim in USA.
My email address is ***. I can't make or receive phone calls. Please sort this out, all your phone calls are recorded, go back to the specific date as given when I called and listen to the phone conversation. I expect to hear from you soon with positive feedback.
Your cancellation request was processed successfully and your contract will be terminated on 16/10/2021. For any queries, call 084143 option 2. Cell C
Thank you for contacting Cell C Customer Care. Your reference number is ***. Regards Cell C
My email address is ***. I can't make or receive phone calls. Please sort this out, all your phone calls are recorded, go back to the specific date as given when I called and listen to the phone conversation. I expect to hear from you soon with positive feedback.
Your cancellation request was processed successfully and your contract will be terminated on 16/10/2021. For any queries, call 084143 option 2. Cell C
Thank you for contacting Cell C Customer Care. Your reference number is ***. Regards Cell C
iY
itumeleng Y's updateReviewer Update
29 May 2022, 17:28Once this is resolved. I need a letter in an email that I can print to show to my future creditors that I did the right thing timeously when I knew I was leaving the country. I even paid my account in full. I'm not going to have a bad credit score simply because someone overlooked doing the right thing. It's minor details like this that get overlooked that end up tarnishing your name as a consumer
iY
itumeleng Y's update29 May 2022, 17:28
Reviewer Update
Once this is resolved. I need a letter in an email that I can print to show to my future creditors that I did the right thing timeously when I knew I was leaving the country. I even paid my account in full. I'm not going to have a bad credit score simply because someone overlooked doing the right thing. It's minor details like this that get overlooked that end up tarnishing your name as a consumer
Cell C's replyOfficial
29 May 2022, 18:16Our team will be in touch.
^MP
^MP
Cell C's reply29 May 2022, 18:16
Official
Our team will be in touch.
^MP
^MP