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dB
dolene B

1 reviews | Active since Oct 2018

25 Oct 2018, 11:15

incompetence

Again you have taken a debit order!!!! this is pathetic. I get a cheeky woman telling me that i am liable as i used the data. Contract was null and void to start of with. I told you to contact me again to sort this out...NOTHING. it has been over 3 month and many phone calls and emails later.I think im fully within my right to take this to the Ombudsman. after 2 months i am still even waiting for the phone recordings

0
Replies (4)
Cell C
Cell C's reply25 Oct 2018, 11:34
Official
Good morning Dolene

 We have escalated this matter for further assistance. Do expect communication during the course of the day. 

We apologize for the inconvenience caused. 

Regards 

Cell C | PN 

Best regards,

dB
dolene B's update25 Oct 2018, 11:35
Reviewer Update
Not holding my breath!Taking this to the ombudsman! Its been since August
Cell C
Cell C's reply25 Oct 2018, 12:45
Official
Kindly refer to the email Moses sent as he could not reach you on your contact number.

Regards
Cell C | PN

Best regards,

dB
dolene B's update31 Oct 2018, 12:21
Reviewer Update
Would just like to thank Moses. After 4 month of fighting - he has finally sorted it out.