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DT
Doreen T

1 reviews | Active since Sept 2011

21 Apr 2018, 11:04

Incompetence!!!

Since upgrading my daughter's account, I just experience incompetence from the staff, they don't know anything about their own products. Everytime I phone customer care it is different stories. The phone they delivered are faulty, my daughter's data disappeared, tben the new contract starts at end of June, then it already started, then it is an open line but I can buy data, then I can't buy data and can't put a restriction on the account, then the account is already on a R1000 and I could've put a restriction on. Ican't change the contract to a top up until end June!!!!!! What is going on with Cell C, this is the 1st in years that I experience this kind of service from them.

0
Replies (9)
Cell C
Cell C's reply21 Apr 2018, 11:10
Official

Good morning Doreen

We are in receipt of your complaint and apologize for the poor service. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN

Best regards,

DT
Doreen T's update23 Apr 2018, 14:00
Reviewer Update
Your social media department phoned me and said that the upgrades department will phone me to resolve this issue asap, I'm still waiting for for them to contact me.
Cell C
Cell C's reply23 Apr 2018, 15:25
Official

Good afternoon Doreen

A follow- up request has been sent and feedback will be provided.

Regards

Cell C | PN

Best regards,

DT
Doreen T's update14 May 2018, 13:55
Reviewer Update
Good day, I'm still waiting for feedback regarding this issue.
Cell C
Cell C's reply14 May 2018, 15:19
Official

Good afternoon Doreen

We have escalated this matter for further assistance. Do expect communication during.

Apologies for the poor service.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply14 May 2018, 15:19
Official

Good afternoon Doreen

We have escalated this matter for further assistance. Do expect communication during.

Apologies for the poor service.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply14 May 2018, 15:19
Official

Good afternoon Doreen

We have escalated this matter for further assistance. Do expect communication during.

Apologies for the poor service.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply16 May 2018, 10:14
Official

Thabisile has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply29 Jun 2018, 15:04
Official

Kindly refer to Thabisile's email.

Regards

Cell C | PN

Best regards,