Incompetence

Called csurance call center trying to to find out about my claim, to my surprise the lady who was assisting me had the nerve to tell me that she can not find me on their system, how is it possible not to find someone who have been paying since 2015? after that she put me on hold for more than 30 min without breaking the hold, after she does not even have the decency to apologize then after she hangup on me. then after I have contact the call center and I spoke to the lady by the name of keamogetswi and she is telling me that she can not find me on their system and she is telling me that i must send them the agreement policy and bank statement. I mean if you have deleted my insurance why deduct R189.00 every month? this is so unacceptable now i must do up and downs to bank to get statement because of people who are not doing their Job