Incompetence

I have never come across such a useless, *********** network provider with uselsess illiterate agents. How can you employ people who cannot help clients with their queries. I have a contract with cell c and it's been the worst experience I could ever have as a client. On the contract it was clearly stated that the account has to be debited on the 30th yet you people access my account any time when you feel like it. What kind of bull**** is that. I asked for the amount due and they told me it's R600 yet when I checked my account they had already debited R250 from it. So how can it be R600 and why wasn't the whole amount due debited. To top it off, the ****** consultants don't know what they are doing, they don't know why only that amount was debited. It's a total ******* if u ask me. I topped up my other cell c account with airtime and i was not owing them but the whole amount vanished and guess what, they said sorry, they will look into it and nothing has been done even now. How are we expected to be loyal to the network if it is not loyal to us and they can just do as they please on our accounts. I regret ever taking a contract with them. I can't wait to pay it off and close the damn account. It's useless and so are the call center agents. Now I need to pay my amount die for this month and they cannot tell me how much I'm supposed to pay. If they don't know. Then who will know. It's bull**** service, bull**** network, everything is just bull****. I know people who have ported from cell c to other network providers because of their incompetency. If they can't keep their clients happy or provide information that we need. Then they are not worthy of being a network provider.