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elmarie L

1 reviews | Active since Dec 2012

09 Mar 2015, 14:36

INCOMPETANT STAFF AND VERY BAD SERIVES

Contract active from Dec 2014, 1 month after we took phone back , reason data switch off automatically and does not pull in-out coming calls through. No sound. When re-boot was done Cell C took data from account . Phone was book in at repair center and since then worst. We visit the branch on monthly basis to sort out phone and every time they reboot phone. Saw manager and was refer to Samsung Lifecenter in Boksburg for repairs. After 3 days there Devro phone me and confirm that the main board is damage and that part will be received on Friday. Monday I phone and was inform that they no longer work form 9/3/2015 on Samsung phones that's under warranty. This is after my phone is with them for a week. Phone branch and was inform by manager that I have to fetch phone and book is again with them and that no temp phone is available.

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Replies (1)
Cell C
Cell C's reply09 Mar 2015, 15:04
Official
Hello elsmarie,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN