TK
Themba K

1 reviews | Active since Jul 2015

27 Mar 2017, 12:01

incompetant company

<p>Cell C advised me that when my contract is about to finish, a month prior i should send them an email advising them that i need to cancel which i did and after a few days i called them and asked to make sure that is cancelled which they provided me with sms confirmations that my account has been cancelled and all that.</p> <p>Today they still debit me for what i have no idea in the world - i am currenly in contact with my lawyers as i really dont have time to be dealing with such an incompetant company and people that fail to do their jobs but first in line when it comes to strikes and all that.</p> <p> </p> <p>Cell-C is terrible in their service - my wife had the same issue and it took them an arm and leg just to reverse the money that doesnt belong to them, but if you owe them their first in line to list you with ITC.</p> <p> </p> <p> </p>

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Replies (3)
Cell C
Cell C's reply27 Mar 2017, 12:28
Official

You sent through your cancellation request a month prior before the expiry of the agreement then the correct process for cancellation should be done accordingly.

One of our consultants will contact you and assist.

Regards

Cell C | PN

Best regards,

TK
Themba K's update27 Mar 2017, 12:35
Reviewer Update

should the consultants contact me let them use my number: ***

They shouldnt waste my time explaining their mistakes but to let me know that the funds will be reversed before the end of today to avoid any law implications.

Cell C
Cell C's reply28 Mar 2017, 10:04
Official

Theodorah has been in contact with you to assist with this matter.

Regards

Cell C | PN

Best regards,