incompetancy

A child chewed a sim card yesterday,a sim card I used when applying to go into varsity. So because I was expecting a text that tells me if I was accepted or not,I had to perform a sim swap. But when I call the cell c call center they claim all the information I provide them with is incorrect and I must go to a nearest cell c store. Which is 2 taxis away and expensive. But when I look at my call log all the info I gave them is correct. The sim card was only damaged yesterday I can't have forgetten every activity I performed