PR
PEMTA R

1 reviews | Active since Oct 2016

17 Oct 2016, 15:36

INCOMPETANCE IS NOT THE WORD

<p>I have cancelled my contract, phoning in for the settlement amount on the 5 Sept after which the settlement took place on the same day. On the 15 Sept the first circus started, where my account was debited after cancellation and settlement of Septembers' subscruption. I have been phoning Cell C and after numerous phone calls and 'wonderful' customer satisfactory SMS NOTHING HAS BEEN RESOLVED! For some or other reason the accounts department needs some brains!!! Why would one make a new acount to allocate a payment on the previous account! Could somebody please get some sense into Cell C's brains! I was promised that the payment would be allocated, but unfotunately the circus went on as on the 16th Septemebr another amount of R2741.38 was debited??? FOR WHAT??? So you can buy KFC and have a big office party??? I mean seriously Cell C, get your act together!!! I would NEVER EVER recommend Cell C to anyone again!</p> <p>I want to see results!! GAMES are over!</p>

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Replies (3)
Cell C
Cell C's reply17 Oct 2016, 15:41
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply18 Oct 2016, 07:47
Official

Theodorah could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply19 Oct 2016, 15:28
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN