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Carl H

1 reviews | Active since Jun 2021

01 Jun 2021, 15:23

Incompentent Mbongiseni Skosana at Cell C

I cannot believe this is the route I have to take to get a response from Mbongiseni Skosana at cell c. He called me and was very helpful to get a sale from me, it is now nearing 4 weeks and I have yet to receive my purchase from him instead he has messed up my order 3 times and even though I call 084 145 or email him directly, he does not respond to my email or my phone calls. This is utter bull**** service from him who assured me he is the person I need to contact for any queries.

Can this mess please be sorted out as I cannot do jack **** regarding my order unless the changes are done by him!!Can his team leader contact me to sort this out or can I get the delivery for my order and can this be the CORRECT ORDER as Mbongiseni keeps ****ing my order up!!

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Replies (3)
Cell C
Cell C's reply01 Jun 2021, 15:54
Official
Good day Carl 

Thank you for your review. I

We are sorry to hear you had a frustrating experience, but  really appreciate you bringing this issue to our attention.

We have escalated for further assistance and will revert with feedback. 

^YM 
CH
Carl H's update02 Jun 2021, 11:03
Reviewer Update
I am still awaiting feedback on this, another week is going by and all you confirm is that this is escalated?
CH
Carl H's update02 Jun 2021, 12:01
Reviewer Update
This is the first that I am being told that there is no stock for the router and this is why I am getting upset is that there is a huge lack of communication from cell c. If there is a lack of stock for the router has this been the case since I placed the order 4 weeks ago? Can't my 65 inch Samsung TV be delivered in the meantime? I have also received two sim cards and to date I still do not know why and which sim should I use when I get the router?