HW
Hendrik W
1 reviews | Active since Mar 2021
23 Jul 2021, 12:09
Inccrease of contract tarrif in final month without any notice or explanation
I had a 24 month data only contracrt which the bill was exactly the same amount for 23 month except the last month. I called customer care to get an explanation. This is also taken into account that I had 2 weeks during the last contract period that I had no network coverage which I did inform Cell C. I was horified to find out that not only did my bill increase the last month but I had no prior notification of this incresase. The consultant that I spoke to informed me that this is normal business practise. I can't believe that this is the case. I expressed my disapproval and he said he'll excalate and I'll get feedback. This morning I received a mail from Cell C collection with subject matter " Bill disute". The mail stipulates that I have an amount outstanding and I must make arrangements whe they can debit me. I'm also advised to contact cancellation department even though I already don't have network service anymore. Do these guys know how to treat customers?
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Replies (2)
Cell C's replyOfficial
23 Jul 2021, 15:18Hi Hendrik
Thank you for contacting us.
Please note that 59.69% Variable Percentage Discount was only valid for 24 months.
^NT
Thank you for contacting us.
Please note that 59.69% Variable Percentage Discount was only valid for 24 months.
^NT
Best regards,
Cell C's reply23 Jul 2021, 15:18
Official
Hi Hendrik
Thank you for contacting us.
Please note that 59.69% Variable Percentage Discount was only valid for 24 months.
^NT
Thank you for contacting us.
Please note that 59.69% Variable Percentage Discount was only valid for 24 months.
^NT
Best regards,
HW
Hendrik W's updateReviewer Update
23 Jul 2021, 16:52But that is exactly the point that I'm trying to make. My bill should be the same for the full 24 months cycle. Let's go back to my opening line that I made. Makes no sense that my final bill is higher also taking into account that I didn't have 2 weeks of network coverage. I shoud have expected a lower bill.
HW
Hendrik W's update23 Jul 2021, 16:52
Reviewer Update
But that is exactly the point that I'm trying to make. My bill should be the same for the full 24 months cycle. Let's go back to my opening line that I made. Makes no sense that my final bill is higher also taking into account that I didn't have 2 weeks of network coverage. I shoud have expected a lower bill.