RF
Rob F

1 reviews | Active since Mar 2009

20 Sept 2019, 11:41

Inappropriate time for a call from Cell C

Goodday Cell C. I received a call from someone at yout company at 19:10 regarding my contract and phone. Firstly, this call was not during business hours, but during my family time. Secondly the call agent spoke too fast and unclear for me to hear her. I asked her to speak slower which she did but I still could not make out what it is she was saying. She mentioned what I am paying and also what handset I have. She also asked if my id was the number she read out. Furthermore I didn't know why she was calling and she simply hung up. I am sure the calls are recorded so please chech the call records for that time made to my number: zero eight two four one six six six two seven. This person must be reassigned because she is not suited to the position of call agent.

0
Replies (3)
Cell C
Cell C's reply20 Sept 2019, 14:34
Official
Good day  Rob 

Thank you for taking our call earlier today. We apologize for the unpleasant experience. 

Our friendly Upgrade consultant will contact you shortly to assist further. 

^NT 


RF
Rob F's update20 Sept 2019, 14:45
Reviewer Update
Thank you Cell C for the commenys and the phone call. The number that called me apparently does not exist when I dial it back. I understand that this could be a **** but they had all my details. Anyway thank you.
RF
Rob F's update20 Sept 2019, 19:08
Reviewer Update
A big thank you to Cell C. Apparently the call was from a 3rd party provider using VOIP, and Cell C really came through for me in the end, offering me an early upgrade which is possibly the reason of the call from the 3rd party agent. It is therefore not Cell C's fault and I ask everyone to take note of the review but also to note that this was NOT Cell C's fault!