MR
Mavhungu R
1 reviews | Active since Jan 2021
21 May 2021, 08:49
Inadequate services
In as much as your company is going down, the services you offer customers should not be affected. I lodged a complaint and you guys act like you want to help in the private messages but you never help. All you guys do is make empty promises. I would recommend people to stay away from Cell C because it only gets worse. All the laptops they have given me have had a problem and they do not even care about how I will continue my studies without a laptop. To them it is business as usual. Their Mecer Guru laptops are not reliable and honestly I am disappointed with their services because they have done nothing but caused pain and anxiety.
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Replies (5)MR
Mavhungu R's updateReviewer Update
21 May 2021, 08:53I am so annoyed because I have to attend classes using my phone and stay at school over night to use a desktop because the laptop is giving me problems. Cell C was asked to provide information by Platinum Warranty about our contract and they still have not done so. Exams are coming up, my research is on hold and what is disappointing is that we pay for their services every month and this is the treatment we receive
MR
Mavhungu R's update21 May 2021, 08:53
Reviewer Update
I am so annoyed because I have to attend classes using my phone and stay at school over night to use a desktop because the laptop is giving me problems. Cell C was asked to provide information by Platinum Warranty about our contract and they still have not done so. Exams are coming up, my research is on hold and what is disappointing is that we pay for their services every month and this is the treatment we receive
Cell C's replyOfficial
21 May 2021, 09:16Good day Mavhungu
We sincerely apologies for the unpleasant experience.
Do you perhaps have a reference number that we can use to follow up on?
^NT
We sincerely apologies for the unpleasant experience.
Do you perhaps have a reference number that we can use to follow up on?
^NT
Cell C's reply21 May 2021, 09:16
Official
Good day Mavhungu
We sincerely apologies for the unpleasant experience.
Do you perhaps have a reference number that we can use to follow up on?
^NT
We sincerely apologies for the unpleasant experience.
Do you perhaps have a reference number that we can use to follow up on?
^NT
MR
Mavhungu R's updateReviewer Update
21 May 2021, 09:21There is not reference number because one of your social media manager was talking to me via email but that go nowhere
MR
Mavhungu R's update21 May 2021, 09:21
Reviewer Update
There is not reference number because one of your social media manager was talking to me via email but that go nowhere
MR
Mavhungu R's updateReviewer Update
21 May 2021, 09:24When I emailed you guys on your cell c email you guys gave me a reference number and never got back to me which resulted in me coming to write a review
MR
Mavhungu R's update21 May 2021, 09:24
Reviewer Update
When I emailed you guys on your cell c email you guys gave me a reference number and never got back to me which resulted in me coming to write a review
MR
Mavhungu R's updateReviewer Update
21 May 2021, 10:03Please check your emails
MR
Mavhungu R's update21 May 2021, 10:03
Reviewer Update
Please check your emails