Inadequate Service of Cell C

I am writing to express my dissatisfaction with the service I have received regarding the retrieval of a lost IMEI number and my request for a SIM swap. Despite several attempts to resolve these issues, I am met with a lack of assistance and an absence of solutions.

On 12 Jan , I reported my phone as ****** and requested that you block the associated IMEI number. Since then, I have made numerous requests for confirmation of this IMEI number to proceed with necessary insurance and replacements, only to be told that I am failing to answer security questions adequately for a SIM swap, and thus you cannot confirm the IMEI number.

Following your advice, I visited the store, where the staff was ill-informed and unable to help. Further interactions with a manager named Heidi also proved fruitless, as she too was unable to provide the required service or information.

This level of service is unacceptable and not reflective of the standards one should expect from a reputable service provider. I request an immediate escalation of this matter to someone who can competently address and resolve these issues.

Please respond promptly with a proposed plan of action to rectify the situation. Your attention to this matter is of the utmost urgency.