PR
Prajna R

1 reviews | Active since Nov 2020

04 Jan 2024, 19:01

Inadequate service from Cell C

Absolutely ********** service from this provider.

I am still awaiting a refund after they debited my account for an amount I had already paid. I have contacted the customer care line numerous times, as well as emailing supposed managers to no avail.

Cell C is quick to disconnect cell service if customers are unable to pay their account, however, it has been 4 months since they incorrectly debited me with no effort made to issue a refund. It seems that this provider has the resources to attempt to recruit potential customers, but no resources to keep existing customers happy. A complete joke.

Pathetic service. I would never use this provider again or recommend anyone else to do so.

0
Replies (2)
Cell C
Cell C's reply05 Jan 2024, 12:30
Official
Dear Prajna Ramessur, 

Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you. 

Cell C | DA 

Cell C
Cell C's reply07 Jan 2024, 11:00
Official
We have shared your email address with our Team. 
Please do expect communication from them and also note that to discuss any financial implications, we will need to perform a recorded security check.

Cell C | NZ