1 reviews | Active since Jan 2021
INABILITY TO RENDER SERVICES AND PATHETIC STAFF
Cell C customer service is pathetic. The worst I have experienced ever. Consultants are flippant and act like they are doing their clients a favour. You escalate to team leaders, they promise to call you and that does not materialise. I have logged queries ranging from updating banking details to basic customer service and you only get assistance after a couple of weeks. I have just asked a consultant if she’s proud of the organisation she works for and she BOLDLY said yes. Makes me wonder if the executives at Cell C actually know what is happening on the ground. I think it is time one pays Cell C’s competitors for services and products. I will NEVER recommend Cell C to anyone. I don’t know how Cell C has survived this long. I don’t think they deserve anymore of my hard earned money.
Thank you for posting your review.
We regret to hear of the unpleasant customer experience received.
We would like to get more info on this in order for us to advise.
Please send us a PM with a brief, detailed description and we will assist.
^YM
Thank you for posting your review.
We regret to hear of the unpleasant customer experience received.
We would like to get more info on this in order for us to advise.
Please send us a PM with a brief, detailed description and we will assist.
^YM
What I have put up is my brief.
Cell C has no respect for clients.
Cell C does not take their clients seriously.
Cell C is incapable of attending to client requests on time.
Cell C is not serious about customer service
Thando
What I have put up is my brief.
Cell C has no respect for clients.
Cell C does not take their clients seriously.
Cell C is incapable of attending to client requests on time.
Cell C is not serious about customer service
Thando
Thank you for reaching out to us.
We would like to apologise for the delay in resolving your queries. We will look into all internal processes with the aim of improving our Customer Experience.
^MM
Thank you for reaching out to us.
We would like to apologise for the delay in resolving your queries. We will look into all internal processes with the aim of improving our Customer Experience.
^MM
Unfortunately it is a little too late for me. Perhaps the clients that will stick around to take the abuse from Cell C will benefit and enjoy a wonderful experience. I’m not going to hold my breathe there though. I HAVE LOST ALL FAITH in your organisation.
We can all only take that much.
Unfortunately it is a little too late for me. Perhaps the clients that will stick around to take the abuse from Cell C will benefit and enjoy a wonderful experience. I’m not going to hold my breathe there though. I HAVE LOST ALL FAITH in your organisation.
We can all only take that much.