Inability to provide a sufficient answer to a query and provide facts for a suitable outcome.

I requested to have my data bundle cancelled on 7 June this year. At the end of June I was my regular fee with an additional fee which I was told was the pro-rata & cancellation fee. Upon a branch enquiry, about 3 weeks later, I was informed that my account was closed and that my number had been discontinued.

I was thus under the impression that the account was closed and all was in order, only to be charged 2 and a half times monthly fee at the end of July, which I then had returned.

I have enquired since then as to why I was charged and never received a clear cut answer to why I should pay for data that I had no access to as my number was discontinued. The query has been escalated 3 times now. I am still waiting for a final outcome. The last call I received that I could answer I was told that they tried to call me earlier and as I didn't answer the case was now closed. How is it closed if I still receive calls from the debt collecting firm.

I have requested on numerous occasions for a senior member of management to call me or even for a reply in writing without any luck. Maybe this complaint and rant will get a final answer and outcome.