Inability to do sim swap from 074 to 082 number

I lodged a call with customer care via 140 to have my *** number (postpaid) swapped to my *** number (prepaid) on Monday 30 November 2015. They mentioned that it will cost R250 and will be completed within 24 hours. When I queried it on Wednesday 2 December they advised that it takes 48 hours and not 24 hours to complete. I have since Wednesday queried the swop repeatedly and have been advised that Munto Deneka is working on it - but that they will escalate it by sending her an email to contact me within an hour. It is now Friday - almost midday - and still NO call and NO feedback - and NO swop!<br> <br> Nobody at customer care or head office can give me her number, email or supervisor's number - ALL apparently classified! There is therefore NO way to get hold of her. Since this constitutes service failure I have instructed my legal team at BVZ attorneys in Randburg (cc'ed to this email) to cancel my contract with Cell C with immediate effect WITHOUT penalty as it is a breach in service conditions.<br> <br> I actually thought Cell C was efficient when I requested the swop -