Inability to Cancel Contract and Terrible Overall Service

My contract is due to expire on 29 October 2023, and Cell C stated that I have to submit exactly 20 business occasions in order to cancel my contract.

I called in on the following occasions, i.e., 22 September 2023, 26 September 2023 and 28 September 2023. To provide early notice of cancellation and I was informed that I cannot do that.

This conduct is ******** as it is in direct conflict with the CPA. Managers have apparently been trying to call me but I have not received their call on a Cell C number because it is apparently not going through.

Their Compliance Officer's number goes to the wrong person, who said he has received a lot of calls from people and Cell C's FAIS data is out of date.

I spoke to the following agents in cancellations: Matapelo, Zamakuhle and Refiloe. Absolutely useless service.

Cell C also does not want to give me the recordings in terms of the FAIS Act. So, Cell C is essentially in breach of two Acts of Parliament. I will see this through Cell C.