In Store ***** & No Communication from Theodorah Molotsi client liaison

<p>On the 16th of October 2015 I took out a new contract at Cell C Kenilworth and left the store believing that my insurance was activated. My phone was damaged accidently and I proceeded to file a claim only to find that I am not insured. I requested copies of my documentation and forwarded this to Theodorah Molotsi of your liaison department. My documentation obtained from the store clearly shows that insurance had been ticked as activated and then altered. Neither my signature or the signature of the store assistant are alongside the alteration. I was sent a claim form which I completed and returned immediately and since then received a call on the 31st of December and then dead silence. I am now paying insurance for a phone I no longer have. My calls are not been returned and my e-mails remain unanswered. What are you hiding Cell C? This is a poor excuse for customer service and a shocking display of how you conduct your business. I am extremely angry and I demand that your CEO hear my complaint. </p>