In correct Billing

<p>I recieved a call fom Cell C customer service advising me about the status of my account were I had amount oustanding. I requested for the statement as I not aware that my account was in erears.</p> <p>I found out that Cell C was taking money from and paying insurance that I didnt request and gave authrization for. I phoned Cell C and I spoke to Monapo she told me that she can see on her sytem that that C insuarnce was activated on the 27 July and deactivated on the 5th Octomber then reactivated again on the 25th October and she doesnt how and why was the insurance was activated and who activated it I must phone c insurance and found out from them who activated the insurance.</p> <p>I phoned C insurance and spoke to Roslyn Adams, who told me that he can see on his system that I have been insured by thm since last year May and the method of payment is Debit form my bank account. He doesnt know the second insurance on the same phone how it was actived . I must send through my cellc statement and they will pass credit and the money will be refunded to my cell c acount.</p> <p>I sent through the documents as requested a week later I recieved an sms from cell C that my phone will suspended if the oustanding amount is not paid.</p> <p>I phone C insurance and requested for Roslyn she told me that paymemt was done to my account and she will send me Proof of Payment.</p> <p>No payment was made and no credit was passed to cell C</p> <p>I phoned again and sent an email and she told my that the credit will be passed it it will take 72 hours</p> <p>Its now 3 weeks and my phone has been suspended I have been phoning C insurance and they are not answering their phones and I have beed sending emails to Roslyn and she is not reponding to my emails</p> <p> </p> <p> </p>