In breach of contract

According to the contract signed by Cell c, the amount payable will be debited off my account after the service is used. Basically in arrears.

I called to change my banking details in Aug 2021. The agent explained that I would have to make a manual payment as one needs to give a month's notice. She however, changed my debit order date to the 6th. When I called to cancel my contract on the 23rd Sept I confirmed with the agent that my debit order date is the 28th.

On the 4th of October Cell c debited my account for the month of Sept and October.

I spoke to Nosipho, the manager. She assured me that she will escalate this to the billing department and will constantly follow up. I've called cell c a few times and the call center agents hangs up. It's been almost 3 weeks.

My account will be debited with the full monthly installment at the end of the month, yet this was paid for.

This is not the first time I've had issues with cell c. It's the 3rd time this year. Definitely the worst customer service experience I've ever had!