In arrears when account is paid

Around August this year, I asked Cell C to combine my three accounts. This was done in September. I was told that for that month I must still make separate payments to the individual contracts. Which I did. Following month, I received 4 statement. One account reflected zero, another R2 and another showed I was in credit of R600+. I ensured I made payment to my single referenced account equivalent to all accounts combined, thinking that Cell C would rectify fheir error. This did not happen. As my number got flagged. When I phone customer care, they tell me they not sure why and activate my line. I received my invoice following month showing I am in credit o half my contract amount. Again I pay full contract amount. And again my line gets suspended after a phone call from customer care. When I phone back, again they not sure why it is suspended as my account is up to date. I eventually spoke to someone that explained the situation to me.

I was told that my line is going to be suspended due to non payment, as the old reference account is in arrears. I explained to the guy that I followed their payment instructions and that they can see I am in credit on the current combined account.

It was arranged that when I make my next payment to the combined account, that the funds will then be disbursed correctly to finalize the old reference accounts.

Now this morning I received another call telling me that my account is in arrears and that I need to make payment. When I try to explain to the operator about the agreement, he tells me there is no such thing.

I am tired of this cat and mouse game that they are playing. I have been a loyal customer of Cell C for many years, but considering taking my business elsewhere. As I do not appreciate being told that I am in arrears, when I know I make my payments.