Impossible to take out a contract, so I'll go some place else

I called Cell C three days ago and spoke with Lerato Kubeka. I had two very simple requests

1. To buy a new contract 2. To check why my balance is R50 over every month for my current contract

Before I got off the phone with her she explained, that I had been going over my limit each month. However when I checked. I noticed that I have not gone over my limits and I am still incurring a R50 penalty every month. She also advised that I could expect my delivery within 3-7 days. Yesterday, I called in to check the status of my delivery. When I finally got through to her, she hang up the phone promising to call me back. I saw an email from her asking for 3 months bank statements, salary slips and proof of residence – so obviously no contact has even been opened! I emailed her back explaining that I have been a cell c customer for years, and I never been asked to resubmit all these documents. To which she rep**** “ I will call to explain” – which she didn’t do. I don’t understand why this wasn’t mentioned over the phone 3 days ago, when I supposedly took out the contract. I didn’t expect this to be such a long winded hassle. I’m also rather disappointed that she would outright lie, about my billing instead of taking a moment of her time to understand what is really going on with my account. The only sane solution, is to take my business to a service provider that appreciates my time and money.