1 reviews | Active since Apr 2024
Impossible to settle an account!!!!!!!! Worst service provider ever!!!1
Worst service I have ever received!!!! Received a message that I have an account that is overdue last year August 2023, but trying to settle this amount is a nightmare!!!!!!! Phoned Cell C multiple times to receive assistance. 1. Asked them to send through the singed contract, up until today, no contract received. Need to confirm whether I signed this contract as I cannot recollect signing anything in 2017. 2. Legal department would have gotten back to me multiple times - No response. 3. Impossible to get through to the customer care department as I do not know the cell phone number to enter on the automated system. I had to go through the new product option to get some help. Transferred 4 times!! 4. Finally got through to the cancellation department, just to be advised that I have to go through to a branch to confirm all my security questions. 5. Went to the branch received the number and data, where the consultant was also very rude!!!! 6. After receiving the data, I phoned the customer platform just to find out that the number is not valid, and I have to follow the same route to get through to the cancellation department. Transferred 3 times and the connection was dropped twice, that forced me to go through the same process multiple times, before I got through to the cancellation department. 7. Finally got through to the cancellation department, just to confirm that the number wouldn't be valid as the account was handed over. 8. Confirmed that I need to call the handover department, which I am still awaiting the contact details for, which they will send on text message on the number provided. Still waiting!!!! 9. In the meanwhile, my credit score is being affected negatively because of Cell C!!!!! 10.
That would be appreciated as I would like to settle this request ASAP.
That would be appreciated as I would like to settle this request ASAP.
1. I requested my contract yet again and it was said that they cannot provide the contract as the account was handed over, and all the information was sent to the debt collector.
2. Phoned the debt collector and they informed me that they only receive the debt, not the contract. So, this was false information provided by the consultant.
3. It was said, since they cannot provide the contract, I have to go through to my bank and pull a 2017 statement to confirm that no debit order was deducted for Cell C. So now the customer has to go the extra mile because of Cell C that cannot provide a contract. This is not the customers responsibility.
4. Arrogantly the consultant said to me, that if I didn't sign the contract then why am I requesting it. WOW!!! How can you charge a client if you do not have a contract?
5. This was asked after confirming that I need to validate whether it was me that signed the contract. If it was, I will gladly settle the amount.
6. It was said, "How can you not remember?", this was in 2017. As a client I have full right to request the contract to confirm.
7.The consultant then requested that I must log this as ***** and send through my statement of 2017, so they log a ***** case. This was said AFTER I confirmed that I am not *******ly opening a ***** case, if I am not sure. PLEASE SEND ME MY CONTRACT that Cell C is claiming I have signed?
8. How hard can this be?
9. If Cell C cannot provide the contract, they cannot claim anything from the client?
10. They have a legal obligation to keep those documents if I am still on their profile?
11. Needless to say, I have lost my temper with the consultant and dropped the phone.
12. Cell is still the worst service provider I have ever delt with.
1. I requested my contract yet again and it was said that they cannot provide the contract as the account was handed over, and all the information was sent to the debt collector.
2. Phoned the debt collector and they informed me that they only receive the debt, not the contract. So, this was false information provided by the consultant.
3. It was said, since they cannot provide the contract, I have to go through to my bank and pull a 2017 statement to confirm that no debit order was deducted for Cell C. So now the customer has to go the extra mile because of Cell C that cannot provide a contract. This is not the customers responsibility.
4. Arrogantly the consultant said to me, that if I didn't sign the contract then why am I requesting it. WOW!!! How can you charge a client if you do not have a contract?
5. This was asked after confirming that I need to validate whether it was me that signed the contract. If it was, I will gladly settle the amount.
6. It was said, "How can you not remember?", this was in 2017. As a client I have full right to request the contract to confirm.
7.The consultant then requested that I must log this as ***** and send through my statement of 2017, so they log a ***** case. This was said AFTER I confirmed that I am not *******ly opening a ***** case, if I am not sure. PLEASE SEND ME MY CONTRACT that Cell C is claiming I have signed?
8. How hard can this be?
9. If Cell C cannot provide the contract, they cannot claim anything from the client?
10. They have a legal obligation to keep those documents if I am still on their profile?
11. Needless to say, I have lost my temper with the consultant and dropped the phone.
12. Cell is still the worst service provider I have ever delt with.