Impossible to renew you contract

My second review in 8 days - after my last review someone finally contacted me to renew my contract - apologised for the poor service and said they would attend to their answering service and messages. Anyway contract renewed and delivery would take place be in 5 to 7 days. Now day 8 nothing. You try to contact them and go through appologies about everything being slower because of the virus. So they say someone would look into it and contact me. I then log a request with customer service, someone phones ask about my query and puts me through to deliveries. The ask me a million questions again (is this realy necessary if you are just enquiring about your delivery) anyway after checking she say sorry we have no stocj and don't know when it will arrive. So now because of the virus, are they saying theycannot phone you and tell you? Just poor service yet again. Anyway the story goes on. So I ask what stocj do you have that you can offer. Hold on I will put you through. Cut off. Now do you cancel or put up with ongoing poor service - I am tryng to cancel I don't have to accept such service.