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JR
Jonathan R

1 reviews | Active since Jan 2018

17 Jan 2018, 11:55

IMPOSSIBLE TO GET THROUGH TO CONSULTANT.

I have phoned C Surance Four times and waited over 2 hours on the phone to be told by an automated machine that Im 1st in line and then the call cuts off! The second time I called, I spoke to a consultant who then put the phone down on me. This is the most frustrating experience of MY ENTIRE LIFE.

0
Replies (6)
Cell C
Cell C's reply17 Jan 2018, 12:32
Official

Apologies for the frustrations you are experiencing.

Our team will be in contact to assist. Do expect a call.

Regards

Cell C | DA

JR
Jonathan R's update19 Jan 2018, 09:06
Reviewer Update
And C Surance has still failed to get hold of me...And the frustrations CONTINUE!!!!
Cell C
Cell C's reply19 Jan 2018, 09:22
Official

A follow up request has been sent. Please expect communication soon.

Regards

Cell C | DA

Cell C
Cell C's reply19 Jan 2018, 11:58
Official

Lungi confirmed that she has contacted you regarding your query. You advised that you have been contacted by Mpho from C-surance and your claim is being processed.

Regards

Cell C | DA

JR
Jonathan R's update25 Jan 2018, 13:54
Reviewer Update
Yes, I have been contacted. A quote was generated. I was impressed with the service I received from Lungi :)
Cell C
Cell C's reply25 Jan 2018, 15:50
Official

We are happy to hear that Lungi was able to assist in a commendable manner.

Have a lovely day further.

Regards

Cell C | PN