MS
Magdaleen S

1 reviews | Active since Aug 2016

20 Aug 2016, 08:31

Impossible to cancel GetMore

<p>I have been trying to cancel the Cel C GetMore subscription for a couple of months now - a service to which I have never signed up.</p> <p> </p> <p>Firstly, it can't be cancelled through a Cell C shop assistant - they require you to call the GetMore customer service at your own expense. They also have a very unfair 30 day cancellation period - meaning you can't cancel immediately. The cancellation just never gets processed. I have phoned multiple times and each time they promise that it will be cancelled. They have even promised that I will be refunded. I just got another statement - still not cancelled.</p> <p> </p> <p>I am truly disappointed in Cell C. I will cancel my contract as soon as possible.</p>

0
Replies (3)
Cell C
Cell C's reply20 Aug 2016, 09:11
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication.

Apologies for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply23 Aug 2016, 07:01
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

MS
Magdaleen S's update23 Aug 2016, 11:26
Reviewer Update

Mpho has been a great help and I will be refunded for the months that I have been struggling to cancel GetMore.

I'm updating the star rating with a bit of hesitance as I feel that it shouldn't be necessary to use Hello Peter to get proper customer service.